What is the Exchange policy?
If you wish to exchange an item this is possible, however exchanges will only be accepted under the following circumstances:
1) You have received the wrong merchandise - you did not receive what you ordered as listed in the confirmation email (sent to you when you placed your order).
2) You have ordered the wrong size. * Please note - the customer is responsible for all shipping costs associated with exchanges unless Hester Zagt has sent the wrong size or item.
What is the Return policy?
Returns are accepted within 14 days of receipt of your order for exchange or refund only. All returns must be approved by Hester Zagt. Items must be returned in original and unused condition with original packaging. Please make sure that items are well packed and insured for the full amount. A restocking fee may apply to any order not received in good condition. Shipping costs are non-refundable and all costs for return shipment are the responsibility of the customer. Returns are not accepted after 14 days from receipt of order at your shipping address.
Grote Visserijstraat 12 A
3026 CJ Rotterdam
ALL CUSTOM, SPECIAL ORDERS, WORN OR SCRATCHED ITEMS, OR ITEMS RETURNED WITHOUT ALL ORIGINAL PACKAGING ARE NON-RETURNABLE.
In the event of Hester Zagt sending you a replacement for a damaged, defective or wrong item, you must return the original item to her within 14 days of receipt. When you send your item back to the her , she will process the returned item and Hester Zagt will notify you via e-mail of your refund. You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your return.